RETURNS.

• Returns are accepted within 30 days of delivery for most new hardware purchases.
• Items should be returned in original condition. Light use from reasonable testing is acceptable; excessive wear, damage, or missing components may affect eligibility.
• Include the device, vest (if purchased), accessories, and packaging when possible.
• Final-sale or specially marked items (if any) will be noted at checkout and are not eligible for return unless defective.

1. Email contact@phantom-track.com or open a request via Support with your order email and order reference.
2. We’ll confirm eligibility and send return instructions and the return address.
3. Ship the package using a trackable method and keep your receipt until the refund clears.

• Once we receive and inspect your return (typically within 3–5 business days of arrival), refunds are issued to the original payment method.
• Card refunds usually appear within 5–10 business days, depending on your bank.
• Original outbound shipping charges are non-refundable unless the return is due to our error or a defective product, or as otherwise required by law.

If your order arrives damaged or defective, contact Support with photos and your order details. We’ll arrange a replacement or refund — you shouldn’t pay to fix our mistake.

Hardware is covered by a 1-year limited warranty against manufacturing defects under normal use. Warranty service is separate from the 30-day return window — reach out via Support and we’ll walk you through next steps.

For details on outbound delivery, free-shipping thresholds, and tracking, see our Shipping Policy. Return shipping costs are the customer’s responsibility unless the item is defective or we shipped the wrong product.

Contact contact@phantom-track.com.